GlowAlign Shipping Policy

Last Updated: September 17, 2026

At GlowAlign, we aim to make receiving your order simple and reliable. This Shipping Policy explains our processing times, estimated delivery times, tracking and what to do if there is an issue with your shipment.

For shipping questions, contact us at support@glowalignoffical.com

Order Processing

Orders are generally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

During periods of high demand, sales, holidays or product launches, processing may occasionally take longer.

Once an order has entered fulfilment, we cannot guarantee that changes or cancellations can be made.

Estimated Shipping Times

After your order has been processed, estimated delivery is generally:

Australia: 7–15 business days
New Zealand: 7–15 business days
United States: 7–15 business days

These are estimates rather than guaranteed delivery dates. Delivery times can vary depending on your location, carrier, customs processing and circumstances outside our reasonable control.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow 24–48 hours after receiving your tracking information for the carrier's tracking system to update.

Tracking information may occasionally take longer to display while a shipment is being transferred between facilities or carriers.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact support@glowalignoffical.com as soon as possible.

We will do our best to update the address before fulfilment, but we cannot guarantee changes once an order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Shipping Delays

Although we aim to have orders delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete addresses

If your order appears significantly delayed, contact us at support@glowalignoffical.com and we will help investigate the shipment.

International Orders & Customs

GlowAlign currently ships to customers in Australia, New Zealand and the United States.

Depending on your destination, international shipments may be subject to customs procedures, import requirements, taxes or duties.

Any applicable charges will be handled in accordance with the information provided at checkout and applicable law.

Customs processing may occasionally cause additional delivery delays.

Lost Packages

If your tracking has not updated for an extended period or you believe your package has been lost in transit, please contact us at support@glowalignoffical.com

We will work with the shipping carrier or fulfilment provider to investigate the shipment and determine an appropriate solution.

Packages Marked as Delivered

If your tracking shows “Delivered” but you cannot locate your package, please:

• Check around your property and any safe delivery locations
• Check with other members of your household
• Check with neighbours where appropriate
• Allow a short period in case the carrier marked the shipment as delivered early
• Contact the shipping carrier where appropriate

If you still cannot locate your package, contact support@glowalignoffical.com and we will assist where reasonably possible.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at support@glowalignoffical.com

Include your order number and clear photographs or video of the damaged product and packaging where appropriate.

We will review the issue and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer law.

Separate Packages

If your order contains multiple products, they may occasionally be shipped separately depending on product availability and fulfilment location.

If this occurs, you may receive more than one package or tracking number. You will not be charged additional shipping solely because we choose to fulfil an order in multiple shipments.

Consumer Rights

Nothing in this Shipping Policy excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws in Australia, New Zealand or the United States.

Contact Us

For questions about shipping, tracking or your GlowAlign order, contact:

GlowAlign
Email: support@glowalignoffical.com