GlowAlign Privacy Policy

Last Updated: September 17, 2026

This Privacy Policy describes how GlowAlign (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, purchase from us, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with GlowAlign, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information
• Customer-support communications
• IP address
• Browser and device information
• Website activity and interactions
• Cookie and advertising information
• Information you voluntarily provide to us

Payment information may be processed by third-party payment providers. GlowAlign does not necessarily directly store your complete credit or debit card details.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Provide shipping and tracking information
• Communicate with you regarding your order
• Provide customer support
• Process eligible returns and refunds
• Detect and prevent fraud or misuse
• Maintain and improve our website
• Analyse website and store performance
• Measure the effectiveness of advertising
• Personalise your shopping experience
• Send marketing communications where permitted by law
• Comply with applicable legal and regulatory obligations

Cookies & Tracking Technologies

GlowAlign and our service providers may use cookies, pixels and similar technologies to operate our website, remember your preferences, understand how visitors interact with our store and measure the performance of our advertising.

These technologies may collect information such as your IP address, device information, browser type, pages viewed, products viewed and interactions with our website.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

Advertising & Analytics

We may work with advertising and analytics providers, including platforms such as Meta and Google, to understand how customers interact with our website and to measure and improve our advertising.

These providers may collect or receive information through cookies, pixels and similar technologies in accordance with their own privacy practices.

Depending on where you live, you may have the right to opt out of certain targeted advertising or data-sharing activities.

How We Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate GlowAlign, including:

• Ecommerce and website providers
• Payment processors
• Shipping and fulfilment partners
• Suppliers involved in fulfilling orders
• Customer-support providers
• Analytics providers
• Advertising and marketing platforms
• IT, hosting and security providers
• Professional advisers where necessary

We may also disclose personal information where required by law, to protect our rights or users, or in connection with a legitimate business transaction.

We do not sell your personal information for money. However, certain advertising activities may legally constitute “sharing,” “selling,” or targeted advertising under some privacy laws. Where applicable, customers will have the rights and opt-out mechanisms required by law.

Shopify

Our online store may be hosted through Shopify, which provides the ecommerce infrastructure used to operate our store.

Shopify may process customer information in connection with purchases and interactions with our store in accordance with Shopify's own privacy practices.

International Processing

GlowAlign may sell products to customers in Australia, New Zealand and the United States.

Some of our service providers, ecommerce platforms, payment processors, fulfilment providers or other partners may process information in countries other than the country in which you live.

Where required by applicable law, appropriate measures will be taken regarding international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and tax records, preventing fraud, resolving disputes and complying with legal obligations.

The specific retention period may vary depending on the type of information and applicable legal requirements.

Data Security

GlowAlign takes reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you rights regarding your personal information. These may include the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing relies on consent
• Object to or restrict certain processing
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data-sharing activities
• Make a complaint to an applicable privacy regulator

Some rights are subject to exceptions or limitations under applicable law.

To make a privacy request, contact us at support@glowalignoffical.com We may need to verify your identity before completing certain requests.

Marketing Communications

If you have subscribed to receive marketing communications from GlowAlign, we may send you information about products, promotions and offers where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Transactional communications relating to your orders may still be sent even if you unsubscribe from marketing.

Children's Privacy

Our services are not intended to knowingly collect personal information directly from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us so we can investigate and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology or legal requirements.

Any updated Privacy Policy will be posted on our website with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact:

GlowAlign
Email: support@glowalignoffical.com