GlowAlign Return & Refund Policy

At GlowAlign, we want you to feel confident when placing an order with us. If something isn’t right, contact our team at support@glowalignoffical.com and we’ll be happy to assist.

60-Day Return Policy

We offer a 60-day return period, meaning you have 60 days from the date your order is delivered to request an eligible return.

To be eligible for a standard change-of-mind return, your item must be:

• Unused and in its original condition
• In its original packaging
• Returned with proof of purchase

As GlowAlign products are intended for oral-care use, opened or used products generally cannot be returned for change of mind due to hygiene reasons.

To request a return, contact us at support@glowalignoffical.com before sending your product back. Returns sent without contacting us first may not be accepted.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, faulty, or you receive the wrong item, contact us as soon as possible at support@glowalignoffical.com

Please provide your:

• Order number
• Description of the issue
• Photos or video showing the issue where appropriate

Once we've reviewed the issue, we'll provide an appropriate solution. Depending on the circumstances, this may include a replacement, repair or refund.

Refunds

Once we receive and inspect an eligible return, we'll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank, credit-card provider or payment service to display the refund after it has been issued.

Original shipping charges are generally non-refundable for change-of-mind returns.

Return Shipping

Customers are generally responsible for return shipping costs when returning an item because of a change of mind.

If an item is confirmed to be faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer guarantees, GlowAlign will provide the remedy and cover costs where required by applicable law.

Exchanges

If you would like a different item, please contact support@glowalignoffical.com

Where an exchange is available, we'll provide instructions on the next steps.

Order Cancellations & Changes

Need to change your delivery address or cancel your order?

Contact support@glowalignoffical.com as soon as possible after ordering.

We'll do our best to accommodate your request. However, once an order has entered fulfilment or has been shipped, we cannot guarantee that it can be changed or cancelled.

Lost or Missing Orders

If your tracking indicates that your package has been delivered but you haven't received it, please first check around your property, with household members and, where appropriate, with the carrier.

If you still cannot locate your package, contact us at support@glowalignoffical.com and we'll assist you in investigating the issue.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded.

Customers in Australia, New Zealand and the United States may have additional rights under applicable consumer-protection laws. Where those rights apply, they take precedence over any inconsistent provision in this policy.

Contact Us

If you have any questions regarding returns, refunds or your GlowAlign order, please contact:

GlowAlign
support@glowalignoffical.com